Pixel Route Solutions Terms & Conditions

Last updated: February 24, 2026

Please read these terms carefully before using our services. These Terms and Conditions govern shipping, logistics, freight forwarding, courier, and related services provided by Pixel Route Solutions, a shipping business organized and operating under the laws of Jamaica, with its principal place of business at Shop B, Upper Fort George Road, Stony Hill, St. Andrew. By requesting, booking, or using our services, the customer agrees to these terms.

#1. Definitions

Consignment / Shipment: Goods, documents, or items tendered to Pixel Route Solutions for transport under a single booking.
Carrier: Pixel Route Solutions and/or any third-party carrier, subcontractor, or agent engaged by Pixel Route Solutions.
Bill of Lading / Waybill: Any shipping document, electronic or physical, issued by or on behalf of Pixel Route Solutions.
Business Day: Any day excluding Sundays and public holidays in the place of shipment.

#2. Scope of Services

Pixel Route Solutions provides domestic and international shipping and logistics services, which may include transportation by land, sea, or air, warehousing, customs brokerage, and related services. Pixel Route Solutions may subcontract all or part of a service to third parties without prior notice to the customer.

#3. Customer Obligations

The customer warrants that all shipment information is complete, accurate, and truthful; the shipment is properly packed, labeled, and suitable for transport; and the shipment complies with all applicable laws, regulations, and customs requirements. The customer is responsible for obtaining required permits, licences , and approvals; paying duties, taxes, fees, and charges; and ensuring that prohibited or restricted items are not included.

#4. Prohibited and Restricted Items

Pixel Route Solutions will not transport illegal goods; hazardous or dangerous materials unless expressly agreed in writing; firearms, ammunition, or explosives; perishable goods without prior written agreement; or currency, precious metals, and valuables unless declared and accepted. Certain batteries, liquids, and regulated goods may also require approval. Pixel Route Solutions may refuse, hold, return, or lawfully dispose of prohibited or undeclared restricted items at the customer's expense. Items confiscated by Jamaica Customs and related charges are also the customer's responsibility.

#5. Rates, Charges and Payments

Rates are based on actual or dimensional weight, volume, package dimensions, destination, service method, and the nature of the goods, and may change without prior notice. Invoices are payable within 10 days of the invoice date unless otherwise agreed in writing. Late payments may accrue interest at 1.5% per month or the maximum rate permitted by law.

Additional charges may apply for customs inspections or delays, storage or demurrage, re-delivery or address corrections, fuel surcharges and taxes, online purchases made with the company's debit or credit card on behalf of a customer, and the JMD $100 processing fee per package.

Additional $35 for weight handling fee on packages per pound weight over 15lbs.

Storage and uncollected goods

If a customer or consignee does not collect a shipment within 10 days of arrival, notice, or availability for pickup, whichever occurs first, Pixel Route Solutions may charge a disclosed daily JMD $200 storage fee. After reasonable notice and subject to applicable law, Pixel Route Solutions may move, store, return, sell, or dispose of the goods at the customer's expense.

Unknown packages

The unique PXLR customer code must be included in every shipping address. A package received without the required code may take 2-3 weeks to identify and will incur a USD $15 processing fee, currently JMD $2,475, for manual identification. Contact Pixel Route Solutions by email or WhatsApp immediately if a package was shipped without the unique code so the warehouse can be notified.

Handling Fee A $300 Handling fee is added to packages weight over 15lbs.

#6. Delivery and Transit Times

Quoted delivery and transit times are estimates only and are not guaranteed. Pixel Route Solutions is not liable for delays caused by events beyond its reasonable control, including weather, customs delays, strikes, acts of government, carrier interruption, or force majeure events.

#7. Inspection and Right of Refusal

Pixel Route Solutions may open and inspect a shipment for security, safety, identification, or compliance purposes and may refuse to accept or continue transporting a shipment that does not comply with these terms.

#8. Limitation of Liability

To the fullest extent permitted by law, liability for loss of or damage to a shipment is limited to the lower applicable limit prescribed by law or an applicable international convention, including the Hague-Visby Rules, Montreal Convention, or CMR where relevant. Pixel Route Solutions is not liable for loss, damage, or delay during transit beyond the limits stated here. For packages with a declared value of USD $100 or less, the maximum liability is the proven declared value. For packages valued above USD $100, maximum liability is USD $100 unless a different mandatory law, written agreement, or insurance coverage applies.

Pixel Route Solutions is not liable for indirect, consequential, or special damages; loss of profit, market, or use; or delays in delivery.

#9. Insurance

Pixel Route Solutions does not provide insurance unless expressly agreed in writing. The customer is responsible for arranging adequate shipment insurance when desired.

#10. Claims

A claim for visible loss or damage must be submitted in writing within 2 days after delivery. A non-delivery claim must be submitted within 5 days after the expected delivery date. Include the package number, tracking details, invoice, photographs, packaging, and other reasonably requested evidence. Failure to submit a claim within the applicable period constitutes a waiver of the claim to the extent permitted by law.

#11. Indemnification

The customer agrees to indemnify and hold Pixel Route Solutions harmless from claims, losses, fines, penalties, or expenses arising from a breach of these terms, inaccurate or incomplete information, or a violation of applicable laws or regulations.

#12. Force Majeure

Pixel Route Solutions is not liable for failure or delay caused by events beyond its reasonable control, including acts of God, war, terrorism, pandemics, labour disputes, carrier interruptions, or governmental actions.

#13. Termination

Pixel Route Solutions may suspend or terminate services immediately if the customer breaches these terms, creates a safety or legal risk, or fails to make timely payment. If customer fails to provide the information required for their profile, the account can be terminated within 24 hours.

#14. Governing Law and Jurisdiction

These terms are governed by the laws of Jamaica. Any dispute is subject to the exclusive jurisdiction of the courts of Kingston, Jamaica.

#15. Amendments

Pixel Route Solutions may amend these terms at any time. Updated terms become effective upon publication or notification.

#16. Package Consolidation

Package consolidation is available for 2-3 eligible packages for the same recipient that arrive within the same timeframe. The combined weight must not exceed 15 lbs, and an eligible consolidated shipment receives a JMD $250 discount. Shipments exceeding 3 packages or more and packages weight over 15 lbs are not eligible. Fragile, perishable, or time-sensitive items are not consolidated without prior approval. Consolidation helps reduce shipping costs, handling time, and packaging waste.

#17. Severability

If any provision of these terms is invalid or unenforceable, the remaining provisions remain in full force and effect.

#18. Entire Agreement

These terms constitute the entire agreement between Pixel Route Solutions and the customer regarding the services and supersede prior agreements or understandings, except for a later written service-specific agreement signed by the parties.

#19. Contact Information

For questions or notices regarding these terms, please contact:

Pixel Route Solutions
Shop B, Upper Fort George Road, Stony Hill, St. Andrew, Jamaica
info@pixelroutesolutions.com
[+1 (876) 836-2871]